Healthcare Collections | Specialized Healthcare Collections

doctor-office-stethoscope-pen-notes-medical-695218436-web-crop

Specializing in Medical
Accounts Receivable

A refreshing approach to
healthcare collections

A better way. A healthier way.

Since 1976, Specialized Collections Systems, Inc. has been perfecting healthcare collections, and in that time, we have learned which strategies are effective and which ones are not. SCS has evolved year-over-year, meeting the continuously changing needs of healthcare providers, patients and regulatory agencies. Unlike other collections firms, we understand that a patient-centric, education-based approach not only achieves superior collections results, but also works to ensure a positive experience for all parties throughout the collection process.

Services we offer:

Skip Tracing

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Skip Tracing

Skip tracing is the first step to successful account resolution. Through advanced technologies, the experts at SCS can quickly find account details and historical information about specific individuals. Accessing a multitude of public and private repositories, SCS can identify, locate and connect with patients faster, allowing for a fast and expeditious recovery of debt as well

Credit Reporting

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Credit Reporting

Checking credit history is standard practice for most households across the United States. Qualified bad debt is reported and updated on a weekly basis, allowing patients multiple and frequent opportunities to recognize their bad debt and improve their credit through tailored debt resolution plans.

Third Party Debt Recovery

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Third-Party Debt Recovery

Specialized Collection Systems has decades of experience in the third-party medical collection arena. We employ high-quality technologies, build sophisticated data-analysis reporting systems and maintain intuitive industry knowledge through a tenured, professional, and compassionate team of employees.

Account Consolidation

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Account Consolidation

Designed to lower collection costs for our clients, account consolidation, creates a seamless linking of accounts across the full spectrum of medical specialties. The linking of accounts provides a proven method for SCS to identify and recover any balance owed to our clients, regardless of size.

AI – Artificial Intelligence

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AI – Artificial Intelligence

Artificial Intelligence is a hot topic and buzzword in today’s business world. Through the use of intelligent software platforms, patients have the option to speak with and make payments with our iBot. Known as Alex, our iBot never sleeps, speaks multiple languages, and can simultaneously connect with an unlimited number of patients.

BI – Business Intelligence

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BI – Business Intelligence

SCS has the advantage of a comprehensive collection platform with a central database that started in 1976. Our technical infrastructure allows for in-depth data mining and analysis, transforming normal collection reports into clear KPIs for our clients.

Consulting Services

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Consulting Services

Our executive team of experts has been in medical collections since 1976. We have a unique perspective on the billing/recovery process from start to finish. We work with our clients as a part of their teams. We are always available to work through and develop new initiatives and processes that collectively advance all of our efforts.

Patient Payment Advisors

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Patient Payment Advisors

Our Patient Payment Advisors are experienced in the intricacies of medical collections and billing. With an average tenure of 14.5 years with the organization, our bi-lingual team is well-trained to analyze account data, assist patients with understanding their bills and create customized solution plans.

Full Suite Payment Communication Channels

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Full Suite Payment Communication Channels

A multifaceted approach to collecting allows patients to choose how they communicate with SCS. Offering all of the latest technologies, including e-mail, SMS text messaging, direct drop voicemails, and iBot communication, along with the tried-and-true methods of phone calls and postal services, exponentially increases and improves debt recovery, while also enhancing patient satisfaction.

Account Audit Program

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Account Audit Program

Is this truly bad debt? A question asked by many medical practices. SCS’s custom and unique ‘Audit Letter Program’ is like none other on the market. SCS can perform an audit of our client’s accounts before engaging in full collection efforts, which both lower risk and lowers costs and helps to protect our client’s brand and reputation through enhanced patient satisfaction.

Customized-Client Workflows

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Customized-Client Workflows

Working with Specialized Collections Systems guarantees a customized collection workflow designed to complement our client’s business model and needs. We create fast and easy processes for clients to refer their accounts to our agency – your file format, your account details – we do the legwork for you.

AR Clean Up and Recovery

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AR Clean Up and Recovery

It’s essential to audit and clean up your Accounts Receivable operations on an ongoing basis. SCS can help keep your books clean, so you can ensure your processes and cash flow stay manageable. There is no risk to you with SCS’s contingency fee schedule – let us show you!

There are several reasons why collecting on behalf of a healthcare provider is different from every other industry.

SCS is an expert in medical debt collection; solely focusing on the variety of specialties across the medical industry since 1976.

Learn more about SCS strategies

Request a Strategy Session

Not sure where to start or what changes to make to your recovery strategy? Let’s do this together, we can help. SCS has the experience and expertise to help build a custom collection program to meet the needs of every client.

Request a session today!

Rebecca

Jane, you were a treasure to someone today—ME! I'm sure in your line of work you may not be told that often enough. I hope your days are blessed. Thank you.

Rebecca

Dennis J Loucks Automated Health Management Services LTD

The leadership team at SCS is innovative, adaptive and forward-thinking. They work closely with us to improve the collection process to maximize our debt recovery rates.

Dennis J Loucks
Automated Health Management Services LTD

Danny

Thanks for your help and being so courteous.

Danny

Kelly S., Paralegal

It was such a pleasure speaking with you today! I had no idea collection agencies could be this nice and professional.

Kelly S., Paralegal

Antonio M.

Definitely the nicest collector I have ever talked to. Thank you so much for helping me set up a payment plan that works for me and my family.

Antonio M.

Shirley B.

Maria made my day. She was so patient and kind and took the time to really explain my account details and help me find different options to resolve it.

Shirley B.

Lauren A.

I was extremely surprised at how friendly and helpful this agency was – definitely a much better experience than I was expecting!

Lauren A.

Cynthia G., Brown & Associates Pathology

Specializing in only medical account collections gives us the assurance we are looking for that SCS truly understands our industry and is going to gear their services to best fit our unique needs.

Cynthia G., Brown & Associates Pathology

DH, Director - National Revenue Cycle – Radiology

We have used Specialized Collection Systems, Inc. for more than 20 years. They are a great company made up of great people – compassionate but also results-driven.

DH, Director - National Revenue Cycle – Radiology

Z. Kazzaz, CEO

Our practice and billing clients have trusted SCS with its medical account receivable collections for several decades. We love the collaborative and innovative approach in which SCS handles their agency and their clients. AR collections is a tough business, but SCS has been a great partner over the years and has delivered consistent results in challenging and constantly changing environment.

Z. Kazzaz, CEO